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Dear customers,

Here you will find the most important information about our online store and especially the ways in which you can contact us:
In most cases, we respond to emails on a given business day, at the latest the following.
Online chat (temporarily out of order)
You can also use our chat in the lower right corner of the screen, both to help online and to leave a message outside of business hours.

Correspondence address:

MAV Trading s.r.o.
Broučkova 7150
760 01 Zlín
Czech Republic

Billing address:

MAV Trading s.r.o.
Dolečky I 535
763 14 Zlín-Štípa
Czech Republic

ID: 292 63 671
VAT ID: CZ29263671

Bank account:

IBAN: CZ24 2010 0000 0029 0024 7083

How to exchange goods

If the size of the goods does not suit you, the material does not suit you or you have another reason for returning the goods, we offer you the option of exchanging them for a different size or for a completely different product.

We will be happy to reserve a product for you to exchange, thus eliminating that it will sell out during the exchange solution.

You can find the return address for sending the goods here.

exchange goods

How to return goods

If you have decided to use the legal deadlines for returning the goods, you must notify us of this fact no later than the 14th day after receiving the goods, either in writing or by e-mail Or you can use our extended deadlines for returning the goods and send us the goods by the 30th day.

You can find the return address for sending the goods here.

return goods

Questions to our customer service