What's going on with the order right now?

The order has been received and is pending

Automatic status after creating an order. The order will be confirmed as soon as possible or you will be contacted (within 24 hours at the latest).

The order is waiting for payment

Your order has been confirmed and we are waiting for your payment to be credited to our account. As soon as the payment is credited, we will ship the order immediately.

The order is being prepared for shipment

Your order is already complete and is just about to be shipped.

The order is shipped

The order has been shipped and you can expect it within 24 hours (on working days).

The order was successfully completed

Your payment has been credited to our account, so your order is complete and closed.

Order received back (exchange / return)

We have received a shipment from you relating to your order. We will handle your request without undue delay.

The order has been partially returned

You have used the 14 day legal deadline to return part of the goods from your order. If the money has not yet been transferred to your account, it will be done no later than 14 days from receipt of the shipment sent by you.

The order has been completely returned

You have used the 14 day legal deadline to return the goods from your order. If the money has not yet been transferred to your account, it will be done no later than 14 days from receipt of the shipment sent by you.

The order has not been accepted!

You have not taken over the goods ordered by you. We will contact you with a proposal to resend.

If you are no longer interested in the goods, we will demand payment of a flat freight cost. You will receive the information by email. We hereby consider the breach of the Purchase Agreement to be concluded.

The order has been canceled

After an agreement with you or because we were unable to contact you, we were unfortunately forced to cancel the order.